FAQs
Why is Booking.com showing as 'Disconnected' on STAAH > Channels page, though the channel is mapped & LIVE on STAAH?
This happens when the contract has not been signed by the property with Booking.com yet. Each time the property visits the channel mapping page, our system checks whether the contract has been signed with Booking.com. If not, we display the contract ...
What is the validity of the OTP generated via 2FA at the time of logging into STAAH?
The OTP is valid for next 15 mins & 'resend link' option gets enabled post 60 sec.
STAAH MAX V2 - Why Is My Availability Different on My PMS?
The difference in Availability between your PMS and STAAH indicates availability might not be auto-syncing. As soon as you are alerted to this, please contact your PMS and let them know. Please also email your STAAH support, so that we are able to ...
STAAH MAX V2 - How to Access to your Booking Engine from STAAH MAX extranet?
To access your Booking Engine from within STAAH, Login > Booking Engine > View Booking Engine
STAAH MAX V2 - How to view history of modified booking?
This option allows you to view history of modified booking Login > Setup > Bookings 1. Search the Booking using the various search options available. 2. Click on View History 3. Can view the history of modified booking
STAAH MAX V2 - How check if a Booking notification is delivered to the guest/property?
This option allows you to check if a Booking notification is delivered to the guest/property 1. Login to Max >Bookings 2. Search the Booking using the various filters available. 3. View Email Status 4. Can view the Delivery status and Delivery Type ...
STAAH MAX V2 - How to check rate mode in the Availability tab?
This option allows you to check rate mode in the Availability tab Dynamic Mode - Rates are calculated using setup applied in Seasons, Dynamic Pricing, & Formula when Revenue Management System is enabled. Manual Mode – Rates are updated manually and ...
STAAH MAX V2 - How to view Update Logs?
What is an Update Log? Update Log displays all the changes related to Availability, Rates, and Restrictions made by users for a particular Stay Date. How do I view the Update Logs? While logged in. Go to Availability Calender > Rules> Logs. Click on ...
STAAH MAX V2 - How to view the connected OTAs for a room type?
This option allows you to view the connected OTAs for a room type While logged in, go to Availability Calen. Hovering on the chain-like icon next to the room type name, you’ll then see OTA’s name that mapped for that room type.
STAAH MAX V2 - How to enable a package on the Booking Engine?
Package created for the Booking Engine is visible/bookable on the Booking Engine only after they are enabled. To enable the package, public access needs to be ticked for the specific package. How do I enable the package? While logged in. Go to ...
STAAH MAX V2 - How to Cancel a Reservation Made From the Booking Engine?
To cancel the booking, you would require Delete Password. Please contact Local Support if you need to know the password for your property. How do I cancel the booking? While logged in. Go to Advanced Booking Search. 1. Search the booking you want to ...
STAAH MAX V2 - How to update Booking Engine Banner and Favicon Image?
The Banner is displayed on the Booking Engine page and also in the booking confirmation voucher. How do I change the Booking Engine banner? While logged in - Go to Booking engine > BE Settings. Under Header Banner Image section. 1. Click Browse to ...
STAAH MAX V2 - How to Change/update Booking Engine notification email ID?
Reservation email is the default email address used by STAAH to send booking notifications and is displayed on the Booking Engine secure payments and the email notification. How do I change the email ID? While logged in. Go to Setting > Profile. 1. ...
STAAH MAX V2 - How to Clear Manual Rate Using Bulk Update?
This option allows you to Clear Manual Rate Using Bulk Update. When the property has updated rates manually for a particular rate plan/channel overriding the dynamic pricing/formula setup, it is marked in grey and underlined. In this case, changes ...
STAAH MAX V2 - How to update rates from BULK UPDATE when Revenue Control formulas are set?
What is Revenue Control? This FREE-to-use feature will help you to maximize the revenue for each booking. This is a Smart Dynamic Rate Management System based on property level inventory. The feature allows you to optimize your dynamic rates based on ...
STAAH MAX V2 - How to check Channel Update Failed List?
This option allows you to check Channel Update Failed List. 1. Login to STAAH > Setup > Logs 2. Update Date Range > Select Channel > Select Room Type > Search 3. View the Failed Date 4. View the Error Message and performed the updated if needed 5. ...
STAAH MAX V2 - How to view OTA/Channel Update Log?
Channel Update log records and displays all the updates of Availability, Rates and Restrictions pushed to the Channel. The records can be checked by Stay Date. Where to check? Login > Go to Setting > Logs > Update Log 1. Set the parameter Select ...
STAAH MAX V2 - How to Repost a Booking to the PMS?
This option allows you Repost a Booking to the PMS. When a booking is not captured into PMS, you can repost it from STAAH. 1.Login > Setup > Reservations> Advanced Booking Search 2. Search the Booking using the search option filters 3.Click on Repost ...
STAAH MAX V2 - How the view the list of cancelled bookings?
This option allows you to view the list of cancelled bookings. Login> Go to Setting > Advanced Booking Search 1. On the search parameter, change the “Search By” into Booking Status 2. Then select “Canceled” to see the list only for canceled bookings ...
STAAH MAX V2 - How to Change Room Differential Formulas on Revenue Control?
This option allows you to Change Room Differential Formulas on Revenue Control. Where to update? Login> Go to Setting > Revenue Management 1. Click on the Formula tab 2. Child Rates are derived from Master Rate, using Formula applied. 3. Formulas ...
STAAH MAX V2 - How to update Terms & Conditions for the Booking Engine?
Terms & Conditions are displayed on the Booking Engine page and printed on the email booking notification. Guest needs to accept the terms and conditions before proceeding with the booking by ticking on the “I agree with terms & conditions" box. How ...
STAAH MAX V2 - How to check if inventory is pushed from the PMS?
This option allows you to check if inventory is pushed from the PMS. 1. Login > Click on Availability Calender 2. On the Control Options Dropdown > Select Log option 3. Small file icon will be displayed. Click on the specific date and room for which ...
STAAH MAX V2 - How to enable Booking Notification from STAAH For an OTA Bookings?
This function enables the property to receive an email notification from STAAH for any OTA booking. How do I enable the function? While logged in. Go to Mapping. 1. Select OTA, then click on edit button 2. Check the box “Email Notification” * If the ...
STAAH MAX V2 - How To Contact the Support team ?
STAAH Partner Service Teams are setup to provide product and technical support to our accommodation clients globally. Partner Service Teams are located in various regions and works in varying time zones to ensure efficient responses to all queries ...
STAAH MAX V2 - What is Booking.com Content?
A fresh new design and layout, where you can manage below from Channel Manager: • Map to an existing Booking.Com listing (not mapped in STAAH) • Map to an existing room type or rate plan setup on Booking.Com • Create a new room type on Booking.Com • ...
Can we apply SmartPricing discount to Extra Adult, Extra Child & Addons in MAX?
Can we apply SmartPricing discount to Extra Adult, Extra Child & Addons in MAX? SmartPricing discount is automatically applied by default to Extra Adult, Extra Child & Add-ons. We do not have an option to disable discount on the extras. Google ...
FAQs on Review Minder
Can property reply to reviews only for some channels, and for some channels it redirects them to respective channel's extranet? Yes, currently property can reply to reviews from RM only for B.com, Airbnb, Expedia and Google. For other channels, ...
FAQs on Revenue Control and Dynamic Pricing
1. What are Dynamic Rates? Rates that can change as per the occupancy of the room/property based on seasons are called Dynamic Rates. 2. What is the significance of Master room? One room is set as a Master room in Revenue Control. The system then ...
STAAH Max V2 - How to get the Link to download the STAAH ebook?
How to set up your Channel Manager like a pro https://go.staah.com/ebook/how-to-setup-channel-manager
STAAH MAX V2 - Why Can’t I See ‘Availability’ on the Bulk Update Page?
If you are using a Property Management System (PMS), you will not see ‘AVAILABILITY’ on your Bulk Update Page. This is because, your availability is being sourced from the PMS and you cannot manage it from STAAH MAX directly. If you usually manage ...
STAAH MAX V2 - Can the guest manage bookings?
A feature available to Max Booking Engine and SwiftBook Booking Engine subscribers. A tool that allows a guest to cancel bookings directly from the Booking engine. This means the booker can do this independently, and no longer reliant on the ...