How to allow The guest to manage bookings

STAAH MAX - How to allow The guest to manage bookings

This feature is applicable for STAAH MAX Booking Engine.

‘Manage Booking’ feature allows a guests to manage/cancel booking independently via booking engine. Currently modification is not supported.

There is also an option for guest to create an account with the property. It is useful for regular returning guests or guests who travels regularly using the same hotel chain using STAAH Max Booking Engine.

What Does It Do?

Cancel Booking: Guest can cancel a booking without creating an account:
  1. Click on Manage Booking
  2. In the Cancel Booking section, enter email address and booking number
  3. Click on Cancel Booking button

Create an Account: Guest can create an account for themselves. They can only do this if they have made at least one booking using their email address.
  1. Enter email address used for making booking
  2. Click on ‘Create Password’ button
  3. They will be asked to confirm email address and request password
  4. A link will be sent to email address to set new password
In account, guest can view their profile and record of bookings. You can also cancel a booking.
    • Related Articles

    • STAAH MAX - How to manage OTA Promotions

      OTA promotion feature allows a property to setup promotions for supported channel(s) via MAX extranet.  Types of promotion supported via integration: Types of promotion supported via integration:   Booking.com Go-MMT Expedia Agoda MG Jarvis IRCTC ...
    • STAAH MAX - Creating Additional Users

      What is an Additional User? The Additional User feature allows you to create an additional user, which allows them to access your property on STAAH MAX. You have the ability to assign different permissions for the additional users. How do I create an ...
    • STAAH MAX - **NEW Feature** - Guest Pay

      STAAH MAX is happy to introduce ‘Guest Pay’ feature. Guest pay is an easy to use feature where payment is automated, saving you the hassle of manually processing payment. This feature enables properties to generate a link to booker requesting payment ...
    • STAAH MAX - Airbnb Messaging Feature

      MAX is happy to support and connect our software to Airbnb messaging feature. This feature will enable properties subscribing to MAX Channel manager to communicate with Airbnb guests using interface available in MAX extranet. The messaging feature is ...
    • STAAH Max - How to confirm pending bookings?

      The properties can confirm pending CRS and BE bookings. The Confirm booking button is now available in the advanced booking module. When will the property manually confirm a booking?  The payment was declined, so the property contacted the guest The ...