STAAH MAX - Manage Booking Feature

STAAH MAX - Manage Booking Feature

This feature is applicable for STAAH MAX Booking Engine.

‘Manage Booking’ feature allows a guests to manage/cancel booking independently via booking engine. Currently modification is not supported.

There is also an option for guest to create an account with the property. It is useful for regular returning guests or guests who travels regularly using the same hotel chain using STAAH Max Booking Engine.

What Does It Do?

Cancel Booking: Guest can cancel a booking without creating an account:
  1. Click on Manage Booking
  2. In the Cancel Booking section, enter email address and booking number
  3. Click on Cancel Booking button

Create an Account: Guest can create an account for themselves. They can only do this if they have made at least one booking using their email address.
  1. Enter email address used for making booking
  2. Click on ‘Create Password’ button
  3. They will be asked to confirm email address and request password
  4. A link will be sent to email address to set new password
In account, guest can view their profile and record of bookings. You can also cancel a booking.
    • Related Articles

    • STAAH MAX - Messaging Feature has introduced new functionality, to the messaging feature,  making it easier for properties to communicate with guests via MAX extranet. What is new? Property can now initiate messages to customers Messages pulled in for all bookings in ...
    • STAAH MAX - Airbnb Messaging Feature

      MAX is happy to support and connect our software to Airbnb messaging feature. This feature will enable properties subscribing to MAX Channel manager to communicate with Airbnb guests using interface available in MAX extranet. The messaging feature is ...
    • STAAH MAX - Pricing module feature

      What is new? Room Based and Occupancy Based Pricing via integration Feature available in Instant and Max Process similar for both Instant and Max What does Occupancy Based Pricing mean? Occupancy Based Pricing allows you to maximize the ...
    • STAAH MAX - Oppourtunities

      We are pleased to introduce a new feature in MAX, OPPORTUNITIES. This module provides a platform for OTA partners to highlight business opportunities that can help a property improve their performance or guests experience. Data is retrieved from OTA ...
    • STAAH MAX - Advertisement Feature

      **NEW – Auto divert enhancement** Who can utilise this feature? Any subscribers of the STAAH MAX Booking Engine. What does it do? A property can use this feature for advertisements e.g. an event, promotion, partner. It is displayed on booking ...