Knowledge Base
STAAH Instant
Instant Channel Manager, ConvertDirect Booking Engine, InstantSite WebsitesSTAAH MAX
MAX Channel Manager, MAX Booking EngineSTAAH Vouchers
Voucher System
Recent Articles
Link to download the STAAH ebook
How to set up your Channel Manager like a pro https://go.staah.com/ebook/how-to-setup-channel-managerSTAAHMAX - How the view the list of cancelled bookings ?
Login> Go to Setting > Advanced Booking Search 1. On the search parameter, change the “Search By” into Booking Status 2. Then select “Canceled” to see the list only for canceled bookings 3. Click Search 4. You can click on “View History” to see ...STAAH MAX - How check if a Booking notification is delivered to the guest/property?
1. Login > Setup > Advanced Booking Search 2. Search the Booking using the various filters available. 3. View Email Status 4. Can view the Delivery status and Delivery Type (Guest/Hotel)STAAHMAX - How to check Channel Update Failed List
1. Login to STAAH >Click on Failed Log 2. Update Date Range > Select Channel > Select Room Type > Search 3. View the Failed Date 4. View the Error Message and performed the updated if needed 5. Perform Sync again to resync with the Channel ...STAAHMAX - How to check if inventory is pushed from the PMS?
1. Login > Click on Setup> Click on Availability under Availability & Rates Menu 2. On the Control Options Dropdown > Select Log option 3. Small file icon will be displayed. Click on the specific date and room for which you wish to check. All the ...
Popular Articles
Opportunities
This module provides a platform for OTA partners to highlight business opportunities that can help a property improve their performance or guests experience. Data is retrieved from OTA via an API (Provided by OTA). OTA supported: Booking.com What ...What is Stop Sell? How to Set it & Remove it!
Do you want to block a Room Type or Stop Sale of a Room Type? STOP SELL (previously known as Block) is a restriction available to you on your Channel Manager, under the RATES tab. Applying this restriction will allow you to stop the sale of any rate ...Daily Deals Widget
We have enhanced the daily promotion feature and created a separate module in ConvertDirect menu for this feature. The new module is Daily Deals and the feature is renamed to Deal of the Day. The setup is basically the same but the new logic uses ...STAAH MAX - Drip Feed Availability Functionality
Drip Feed Availability feature allows you to set a restriction of maximum rooms available for the OTA(s), for a specific room type or date range. Currently all rooms in STAAH MAX, are pushed out to the respective OTAs (10 rooms in STAAH – 10 rooms ...STAAH MAX - What is the Use of Access Key on ?
The Access Key allows an authorised person at a property to access credit card details of bookings retrieved into the Channel Manager. The Access Key is not the same as the login password. The Access Key is usually at a default and the property must ...