Bookings
Process for GDS Booking Modification/Cancellation/No-Show
Steps to process for GDS Booking Modification/Cancellation : We strongly recommend setting up a 24-hour cancellation policy. Any booking modification or cancellation request received by the hotel must come only from the Travel Agent who made the ...
STAAH MAX V2 - How to View Credit Card Details with your Access Key?
To comply with GDPR and data protection standards, STAAH Max masks sensitive guest information by default. Log in to the MAX extranet. Go to the Bookings module. On the top right hand side you will find an option of access key. click on it An OTP ...
STAAH Max V2 - How to view CVV details?
Users can now retrieve CVV number directly from the MAX extranet from the 'Bookings' module. Similar to retrieving credit card details from a booking, an access key is required. Once the access key is entered, the credit card number will be ...
STAAH Max V2 - Booking.com - VCC
Booking.com has recently introduced a new feature that sends the Virtual Credit Card amount for bookings with VCC. Initially, Booking.com sends bookings without the VCC amount, and after some time, the channel sends the VCC amount in a separate ...
STAAH MAX V2 - How do I mark a booking as a No Show/Invalid card?
Properties have the ability to mark a booking as a ”No Show” directly in STAAH. This can be done for all Booking.com reservations, after the check in date. NEW: Option to cancel booking if credit card is invalid (Conditions applies) Mark No-Show and ...
STAAH Max V2 - How to confirm pending bookings?
The properties can confirm pending CRS and BE bookings. The Confirm booking button is now available in the advanced booking module. When will the property manually confirm a booking? The payment was declined, so the property contacted the guest The ...
STAAH MAX V2 - What is Charge Card and how it works?
We have developed a new feature that provides the property with the ability to manually charge a Credit Card directly in the MAX extranet for Hotel Collect & Channel Collect bookings. Payment will be processed via the Payment Gateway. This feature is ...