Any booking modification or cancellation request received by the hotel must come only from the Travel Agent who made the original reservation — not directly from the guest.

If a guest wishes to modify a booking, it must be done by the same Travel Agent through the same GDS platform on which the booking was made, and within the hotel’s cancellation policy deadline period.

If a guest wishes to cancel a booking, the cancellation must be done by the Travel Agent and outside the hotel’s GDS cancellation deadline period. In such cases, no transaction fee will apply.

However, if the Travel Agent fails to cancel the booking within the allowed deadline, a transaction fee will be invoiced to STAAH by SHR, as charged by the respective GDS system. This fee must be paid by the hotel, which may in turn charge the Travel Agent the applicable cancellation fees.

STAAH GDS will not be responsible for waiving any transaction fee in situations where the Travel Agent is unresponsive or unreachable regarding payment of cancellation charges.

It is recommended the Hotel has a Maximum 24-Hour Cancellation period as Business Travel Reservation landscape is fluid and 24hrs reduces the above potential problem.

Cancellation and guarantee policies can be updated at any time by submitting a request to: gds@staah.zohosupport.com

CC details: SHR will include CC details in each GDS reservation, and these details are included in the Reservation Information sent STAAH CM. If the Hotel seeks to use the CC and it is declined, they need to write immediately to STAAH GDS team advising: Reservation Number Guest name CC details Travel Agent Name and IATA Number Travel Agent Contact details The GDS team will then liaise with SHR.