FAQ's
How to Sell and manage tickets for any activity in minutes
This enhancement allows properties to sell and manage tickets for any activity in minutes. They can create tickets for any activity for their customers, whether they run a hotel, a restaurant, or an amusement park. They can adjust their tickets ...
Issue a cash voucher from STAAH Max Channel Manager against the booking cancelation
Sometimes guest need to cancel their reservations due to unavoidable circumstance, like sickness, flight cancellations or other unavoidable circumstances, this could result in the Guest losing out, being very cross and upset (Could result with bad ...
How to Issue a Voucher at Front Desk?
Once a Voucher package has been setup, we can then proceed to sell the Voucher. Login to the system >> Click on "Sell Voucher" button >> Choose from "Custom Create" & "Pre-defined Packages" >> Fill the required details >> Click on "Save" button.
How to check & download a comprehensive Dashboard?
You can check day to day activity along with the revenue bifurcation & summary by following the below way & can export in PDF as well for your ease of use. Login to the system & Click on left side menu >> Click on Dashboard >> You can check and ...
How to issue a complementary (FOC) voucher?
You can issue a Complementary / Free of Charge (FOC) voucher from the desktop by following the below way: Login to the system >> Click on Sell Voucher. While adding the voucher details select the payment type from the dropdown as as ""FOC"". Once a ...
How to change user password?
"You can change the password by following either ways: Path 1: Login to the system & Click on your username on the top right corner >> Click on ""Change Password"" Enter Current & New Password & Click on ""Save"" button. Path 2: Login to the system & ...
How to customize the Voucher PDF design?
You can customize the voucher PDF design by following the below path: Login to the system & Click on left side menu >> Click on ""General"" Click on ""Voucher PDF Design"" tab. You can upload the template or upload header/footer HTML/images along ...
How to setup cash voucher?
You can setup the cash voucher by following the below path: Login to the system & Click on left side menu >> Click on ""General"" Click on ""Display Controls"" tab, Enter the asked details of cash voucher & Click on ""Save"" button.
How to setup property tax?
You can setup the property tax by following the below path: Login to the system & Click on left side menu >> Click on ""Business Details"" Add tax lable, number & value & Click on ""Save"" button.
How to upload property banner & logo?
You can setup the property tax by following the below path: Login to the system & Click on left side menu >> Click on ""General"" button. Scroll it down & you can upload the logo, banner, favicon & cash voucher image & Click on ""Save"" button.
How to customize the booking engine?
You can customize the booking engine page (Font color,background color, header color & etc) as per your website by following the below way: Login to the system & Click on left side menu >> Click on ""General"" button. Make the changes as per your ...
How to edit property details?
You can make the changes in your property details (Eg, Contact details, logo, website link, address & etc,) by following the below path & screenshot: Login to the system & Click on left side menu >> Click on ""Business Details"" button. Add or make ...
How to add Terms & Conditions?
Terms & Conditions are displayed on the Booking Engine page and printed on the email booking notification. You can add your property's Terms & Conditions by following the below way: Login to the system & Click on left side menu >> Settings >> Terms & ...
How to customize email templates?
You can make the changes in the content of existing email templates as per below: Login to the system & Click on left side menu >> Email Templates" button. Click on ""Edit Template"" Make the required changes & Click on ""Save" Note: Please don't ...
How to setup user permission?
In the system you'll see the below default user permission: Group Admin- Administrator of the group, someone who sets the properties up on the given group. Hotel Admin- Same Permissions as a Group Admin but only in charge of the hotels/motels set to ...
How to redeem the voucher?
The hotel must redeem the vouchers when the customer arrives at the front desk. Redemption can be done through mobile app / desktop. Redemption through mobile app 1. Download STAAH Gift Voucher App from App Store / Playstore 2. Login by using your ...
How to edit & modify issued voucher?
You can check and modify the issued voucher by following the below path Login to the system & click on left side menu >> Transactions >> Click on three dots in last column >> Click on Edit
How to edit a Voucher Package?
Once the voucher package has been created, you can edit the same by following the below way: Login to the system & click on left side menu >> Packages >> Click on the below highlighted icon
How to create voucher package?
The below is the path to setup package. Login & click on left side menu >> Packages >> Add Package & fill the required details. Please note following Terms: Package Name: title of the package Package value: worth of the package Package Highlight: ...