What is the Use of Access Key?

STAAH MAX - What is the Use of Access Key?


The Access Key allows an authorised person at a property to access credit card details of bookings retrieved into the Channel Manager.

The Access Key is not the same as the login password.

The Access Key is usually at a default and the property must define their own at the time of setup.


Changing your Access Key

If you want to change your current access key, go to User > Change Access Key.

 

Follow the prompts to change your access key. This will require you to enter your existing key and generate your own new access key containing an upper case letter, a digit and a special character (Maximum 16 characters). Hit Save.

 



Reset a Forgotten Access Key

If you want to reset a forgotten access key, select ‘Forgot Your Access Key?’



When the ‘Are You Sure’ popup appears, select Yes. This generates an email with a password reset link, which is sent to your registered email address. You can then follow the link to create a new access key.

 



If you need further assistance, please contact your local support team.

    • Related Articles

    • STAAH MAX - How to View Credit Card Details with your Access Key?

      To comply with GDPR requirements, all guest information has to be MASKED. To view full booking details, you need to enter access key to view. The access key is the same key that you use to retrieve credit card details. On arriving to Bookings module, ...
    • STAAH MAX - What is Charge Card and how it works?

      We have developed a new feature which provides property with the ability to manually Charge Credit Card directly in MAX extranet for Hotel Collect bookings. Payment will be processed via Payment Gateway. This feature is available to properties that ...
    • STAAH MAX - How to Create Additional Users on STAAH Max?

      What is an Additional User? The Additional User feature allows you to create an additional user, which allows them to access your property on STAAH MAX. You have the ability to assign different permissions for the additional users. How do I create an ...
    • STAAH MAX - How to mark a Credit Card as invalid?

      This feature is only available to Bookings made through Booking.com. The ‘Report Invalid Credit Card‘ option will appear within the Booking along with the Payment Details. What? Cancel booking due to invalid credit card (Conditions applies) Where? ...
    • STAAH MAX - How to Report No Show and Invalid Credit Card Booking.com?

      Booking.com has enhanced report “No Show” and report “Invalid credit card” feature. STAAH is happy to support our partnership with booking.com and have enhanced the feature which is already available. NEW: Option to cancel booking if credit card is ...