STAAH MAX - Structured Cancellation Policy

STAAH MAX - Structured Cancellation Policy

Creating cancellation policies specific to your property requirements.


Where do I create a cancellation policy?


Login to MAX extranet > Setup > Cancellation Policy > Click ‘Add’ and follow prompts

Once added, the policy will be available in package setup for you to select.


 1. How to add cancellation policy to a package?

  1. Setup > Packages > select ‘Edit’ for any package
  2. In package setup, there is field for ‘Cancellation Policy’


1. Click on drop down box
2. You will see all the policies that you have created for your property
3. Select applicable policy for package. This is the default policy for package
4. Save changes

Properties can assign cancellation policy based on package validity (Package setup > validity).

  1. Enter validity dates > select applicable cancellation policy.
  2. Save changes.
Note: leave ‘To’ date blank if the package has no end date.


2. Booking engine display

Click ‘Read more’ to view package inclusion and cancellation policy.



Cancellation policy displayed on the confirmation page and email notification
  1. Confirmation page
  1. Email notification (sent to both property and booker)

Additional information:

  1. Property can choose to apply percentage or fixed amount.
  2. Property with multi-currency feature can choose applicable currency to apply to cancellation policy.
  3. Currency will apply to all packages that cancellation policy will apply too. 



  1. Option to create cancellation policy at group level (login to group account > setup > Structured Cancellation Policy).
  2. Cancellation policy created at group level will be visible to all properties within the group

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