STAAHMAX - Booking.com messaging Enhancement

STAAHMAX - Booking.com messaging Enhancement

Booking.com has introduced new functionality, to the messaging feature,  making it easier for properties to communicate with guests via MAX extranet.

What is new?
  1. Property can now initiate messages to customers
  2. Messages pulled in for all bookings in one call.
  3. Chat history visible in channel manager extranet
  4. All bookings for each room are visible in one pop-up.

Where? There are 3 modules you can access messaging feature:

1. Booking level: Advanced Booking search module 


  1. ‘Message’ icon is available at booking level for each property
  2. There will be a ‘Message’ icon for each booking.com booking
  3. Click on the ‘Message’ icon to check messages
  4. Click on the ‘Message’ Icon to send a message
  5. Chat icon available up to 1-day post check out

2.  Booking level: Stay view 




3. Room level: Setup > Channel Mapping > Select ‘Booking.Com’ from the channel drop-down box.





  1. Chat icon visible next to each room type.
  2. Select chat icon to display all booking (for selected room type).
  3. Booking number, reference, guest name, and booking dates visible on pop up
  4. Option to search booking using booking number, reference number, or guest name.
  5. Select > icon to view messages/start a conversation for any booking.



How does it work?

On the booking.com guest confirmation email, there is ‘Contact property’ and ‘Email property’ link throughout
Guest can email property by clicking on the link
The property will receive both email from guest and also via messaging
If guest has a booking.com account, they can also message property from their account


In booking.com extranet:



    • Related Articles

    • STAAH MAX - Booking.com Messaging

      MAX is happy to support and connect our software to Booking.com messaging feature. This feature will enable properties subscribing to MAX Channel manager to communicate with Booking.com guests using interface available in MAX Extranet rather than ...
    • STAAHMAX - OTA Promotions - Booking.com

      OTA promotion feature allows a property to setup promotions on OTAs via MAX extranet.  This feature supports creating NEW promotions created in MAX extranet, and option to pull existing promotions created on OTA extranet. Where is this found? Login ...
    • STAAHMAX - Booking.com Pricing module feature

      What is new? Room Based and Occupancy Based Pricing via Booking.com integration Feature available in Instant and Max Process similar for both Instant and Max What does Occupancy Based Pricing mean? Occupancy Based Pricing allows you to maximize the ...
    • STAAH MAX Enhancement - Booking.com Opportunities - High Demand Date

      We are happy to announce the Booking.Com High Demand Date ‘Opportunity’ is now available in MAX2. What is High Demand Date opportunity and how is it useful? This feature highlights upcoming popular stay dates (based on guests’ searches on ...
    • STAAH MAX - Booking.com Oppourtunities

      We are pleased to introduce a new feature in MAX, OPPORTUNITIES. This module provides a platform for OTA partners to highlight business opportunities that can help a property improve their performance or guests experience. Data is retrieved from OTA ...