How to mark a Credit Card as invalid

STAAH MAX - How to mark a Credit Card as invalid

This feature is only available to Bookings made through Booking.com. The ‘Report Invalid Credit Card‘ option will appear within the Booking along with the Payment Details.

What?
Cancel booking due to invalid credit card (Conditions applies)

Where?
Within booking in ‘Credit Card’ detail section (property required to enter access key to view)



  1. In the first instance, property has to report credit card as invalid
  2. As per normal, the button to report invalid credit card is found in credit card detail section
  3. com will try to contact guest to obtain new credit card details
  4. After reporting credit card as invalid, ‘Cancel Reservation’ button will become visible in Instant extranet


  5. There are some conditions that applies before the booking can be cancelled. This depends on the arrival date and type of booking. Booking.com firstly will always allow a guest time to provide new credit card details. The time depends on how soon the arrival date is.
  6. In Instant, the cancellation button will be visible as soon as property reports invalid credit card.
  7. If you try to cancel too soon, meaning not meeting the required conditions, we will return the below alert. You will have to try again later.


Some examples of conditions:

Future booking (48 hours or more and depending on property local time)

  1. Property to report invalid credit card. Booking.com allows guest up to 24 hours to provide updated credit card details
  2. If new credit card details are still invalid, property can cancel the booking or if still no new credit card details and it is 24 hours of arrival, property can cancel the booking.
  3. Property can cancel booking up until 3 pm local time on same day of arrival
Booking within 48 hours of arrival and depending on property local time)
  1. Property to report invalid credit card. Booking.com allows guest up to 12 hours (or until 3pm – whichever earlier) to provide updated credit card details
  2. After the allowed period to provide new details is over, property can proceed to cancel booking

Login to STAAH > go to BOOKINGS > find the booking > click BOOKING NO.

Clicking the ‘Report Invalid Credit Card’ will alert Booking.com to get in touch with the guest.


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