The hotel must redeem the vouchers when the customer arrives at the front desk. Redemption can be done through mobile app / desktop.

Redemption through mobile app

1.        Download STAAH Gift Voucher App from App Store / Playstore

2.        Login by using your credentials

3.        Enter 4 digit pin

4.        Enter the Alpha Numeric Code / Scan the QR Code on Vouchers and verify

Redemption through desktop

1.        Type the voucher number on ""Search"" bar OR Go to the Transactions Screen

2.        Click on Search button after you have entered the unique voucher id

3.        The Status of the voucher will display if the voucher is redeemed / unredeemed. In case of unredeemed the status will be Open and on the right side (For non-accommodation vouchers) it will show as Redeem.

4.  For Accommodation option the status will show as Open and the property will first have to Book the date of customer’s travel and then Redeem on the customer’s arrival.