Bookings
STAAH Max - How to confirm pending bookings?
The properties can confirm pending CRS and BE bookings. The Confirm booking button is now available in the advanced booking module. When will the property manually confirm a booking? The payment was declined, so the property contacted the guest The ...
STAAH MAX - What is Charge Card and how it works?
We have developed a new feature which provides property with the ability to manually Charge Credit Card directly in MAX extranet for Hotel Collect bookings. Payment will be processed via Payment Gateway. This feature is available to properties that ...
STAAH MAX - What is the Booking.com Messaging Feature? How is it useful?
Booking.com has introduced new functionality, to the messaging feature, making it easier for properties to communicate with guests via MAX extranet. What is new? Property can now initiate messages to customers Messages pulled in for all bookings in ...
STAAH MAX - What is Guest Pay and how to use it?
STAAH MAX is happy to introduce ‘Guest Pay’ feature. Guest pay is an easy to use feature where payment is automated, saving you the hassle of manually processing payment. This feature enables properties to generate a link to booker requesting payment ...
STAAH MAX - What is the Use of Access Key?
The Access Key allows an authorised person at a property to access credit card details of bookings retrieved into the Channel Manager. The Access Key is not the same as the login password. The Access Key is usually at a default and the property must ...
STAAH MAX – What is email sender? How is it useful?
We are happy to introduce ‘Email sender feature. Currently all booking notifications generated via STAAH, using a dedicated STAAH email address. This new Email sender feature allows properties to select their own email address as the sender, for ...
STAAH MAX - How to use the Airbnb Messaging Feature on STAAH?
MAX is happy to support and connect our software to Airbnb messaging feature. This feature will enable properties subscribing to MAX Channel manager to communicate with Airbnb guests using interface available in MAX extranet. The messaging feature is ...
STAAH MAX - How to Report No Show and Invalid Credit Card Booking.com?
Booking.com has enhanced report “No Show” and report “Invalid credit card” feature. STAAH is happy to support our partnership with booking.com and have enhanced the feature which is already available. NEW: Option to cancel booking if credit card is ...
STAAH MAX - How to View Credit Card Details with your Access Key?
To comply with GDPR requirements, all guest information has to be MASKED. To view full booking details, you need to enter access key to view. The access key is the same key that you use to retrieve credit card details. On arriving to Bookings module, ...
STAAH MAX - How to View Your Booking List?
A module that allows you to view all booking data. Bookings are displayed in a list view, newest in descending order. Where? • Login to extranet • Setup > Reservations > Advanced booking search Features on listing page: • View all bookings received ...
STAAH MAX - How to mark a Credit Card as invalid?
This feature is only available to Bookings made through Booking.com. The ‘Report Invalid Credit Card‘ option will appear within the Booking along with the Payment Details. What? Cancel booking due to invalid credit card (Conditions applies) Where? ...
STAAH MAX - How do I mark a booking as a No Show?
Properties have the ability to mark a booking as a ”No Show” directly in STAAH. This can be done for all Booking.com reservations, after the check in date. Learn how to do this here. NEW: Option to cancel booking if credit card is invalid ...