FAQs
Can we apply SmartPricing discount to Extra Adult, Extra Child & Addons in MAX?
Can we apply SmartPricing discount to Extra Adult, Extra Child & Addons in MAX? SmartPricing discount is automatically applied by default to Extra Adult, Extra Child & Add-ons. We do not have an option to disable discount on the extras. Google ...
FAQs on Review Minder
1. Can property reply to reviews only for some channels, and for some channels it redirects them to respective channel's extranet? Yes, currently property can reply to reviews from RM only for Airbnb & Booking.com. For other channels, like Expedia - ...
FAQs on Revenue Control and Dynamic Pricing
1. What are Dynamic Rates? Rates that can change as per the occupancy of the room/property based on seasons are called Dynamic Rates. 2. What is the significance of Master room? One room is set as a Master room in Revenue Control. The system then ...
STAAH MAX - What is Booking.com Content?
A fresh new design and layout, where you can manage below from Channel Manager: • Map to an existing Booking.Com listing (not mapped in STAAH) • Map to an existing room type or rate plan setup on Booking.Com • Create a new room type on Booking.Com • ...
STAAH MAX - How to change STAAH extranet Page Theme?
This option allow you to change the themes on STAAH Max. Login > Bottom Right of the Screen, there is an option of Themes. You can select from Default, Blue or Grey as per your choice.
STAAH MAX - How to Access to your Booking Engine from STAAH MAX extranet?
To access your Booking Engine from within STAAH, Login > Setup > Booking Engine URL
STAAH MAX - How to view history of modified booking?
This option allows you to view history of modified booking Login > Setup > Reservations > Advanced Booking Search 1. Search the Booking using the various search options available. 2. Click on View History 3. Can view the history of modified booking
STAAH MAX - How to cancel a room in a multi room booking?
This is a functionality that allows a property to cancel a room in a multi room booking While logged in. Go to Bookings. 1. Search for the reservation which you want to cancel. 2. Click on the Guest Name and the booking details will open. 3. Click on ...
STAAH MAX - How to enable Prepay option for a package on the Booking Engine?
This function should be enabled when the property wants to collect the payment while the guest is making the booking. How do I enable the function? Go to Setting > Package. 1. Upon adding new or editing new package, check box “prepay only” on the ...
STAAH MAX - How to enable a package on the Booking Engine?
Package created for the Booking Engine is visible/bookable on the Booking Engine only after they are enabled. To enable the package, public access needs to be ticked for the specific package. How do I enable the package? While logged in. Go to ...
STAAH MAX - How to enable Smart Pricing After Promo Code?
If the property wants to allow Smart Pricing Discount to be applicable after a Promo Code is applied while booking on the Booking Engine, they need to enable the option under Smart Pricing- ‘Allow Smart Pricing after Promo Code’. How do I enable the ...
STAAH MAX - How to Cancel a Reservation Made From the Booking Engine?
To cancel the booking, you would require Delete Password. Please contact Local Support if you need to know the password for your property. How do I cancel the booking? While logged in. Go to Advanced Booking Search. 1. Search the booking you want to ...
STAAH MAX - How to Change Booking Engine Logo & Banner?
The Logo & Banner are displayed on the Booking Engine page and also in the booking confirmation voucher. How do I change logo & banner? While logged in. Go to Setting > Profile. Under Header Banner Image and Header Logo section 1. Click Browse to ...
STAAH MAX - How to Change/update Booking Engine notification email ID?
Reservation email is the default email address used by STAAH to send booking notifications and is displayed on the Booking Engine secure payments and the email notification. How do I change the email ID? While logged in. Go to Setting > Profile. 1. ...
STAAH MAX - How to enable Booking Notification from STAAH For an OTA Bookings?
This function enables the property to receive an email notification from STAAH for any OTA booking. How do I enable the function? While logged in. Go to Mapping. 1. Select OTA, then click on edit button 2. Check the box “Email Notification” * If the ...
STAAH MAX - How to view the connected OTAs for a room type?
This option allows you to view the connected OTAs for a room type While logged in, go to Availability & Rates. Click on the chain-like icon next to the room type name, you’ll then see OTA’s name that mapped for that room type.
STAAHMAX - How to update Terms & Conditions for the Booking Engine?
Terms & Conditions are displayed on the Booking Engine page and printed on the email booking notification. Guest needs to accept the terms and conditions before proceeding with the booking by ticking on the “I agree with terms & conditions" box. How ...
STAAH Max - How to get the Link to download the STAAH ebook?
How to set up your Channel Manager like a pro https://go.staah.com/ebook/how-to-setup-channel-manager
STAAHMAX - How the view the list of cancelled bookings?
This option allows you to view the list of cancelled bookings. Login> Go to Setting > Advanced Booking Search 1. On the search parameter, change the “Search By” into Booking Status 2. Then select “Canceled” to see the list only for canceled bookings ...
STAAH MAX - How check if a Booking notification is delivered to the guest/property?
This option allows you to check if a Booking notification is delivered to the guest/property 1. Login > Setup > Advanced Booking Search 2. Search the Booking using the various filters available. 3. View Email Status 4. Can view the Delivery status ...
STAAHMAX - How to check Channel Update Failed List?
This option allows you to check Channel Update Failed List. 1. Login to STAAH >Click on Failed Log 2. Update Date Range > Select Channel > Select Room Type > Search 3. View the Failed Date 4. View the Error Message and performed the updated if needed ...
STAAH MAX - How to check if inventory is pushed from the PMS?
This option allows you to check if inventory is pushed from the PMS. 1. Login > Click on Setup> Click on Availability under Availability & Rates Menu 2. On the Control Options Dropdown > Select Log option 3. Small file icon will be displayed. Click ...
STAAHMAX - How to Repost a Booking to the PMS?
This option allows you Repost a Booking to the PMS. When a booking is not captured into PMS, you can repost it from STAAH. 1.Login > Setup > Reservations> Advanced Booking Search 2. Search the Booking using the search option filters 3.Click on Repost ...
STAAHMAX - How to view OTA/Channel Update Log?
Channel Update log records and displays all the updates of Availability, Rates and Restrictions pushed to the Channel. The records can be checked by Stay Date. Where to check? Login > Go to Setting > Channels> Channel Update Log 1. Set the parameter ...
STAAHMAX - How to Change Room Differential Formulas on Revenue Control?
This option allows you to Change Room Differential Formulas on Revenue Control. Where to update? Login> Go to Setting >Availability & Rates> Revenue Control 1. Click on the Formula tab 2. Child Rates are derived from Master Rate, using Formula ...
STAAH MAX - How to update rates from BULK UPDATE when Revenue Control formulas are set?
What is Revenue Control? This FREE-to-use feature will help you to maximize the revenue for each booking. This is a Smart Dynamic Rate Management System based on property level inventory. The feature allows you to optimize your dynamic rates based on ...
STAAH MAX - How to change / update RATE MODE under Revenue Control ?
This option allows you to change the rate mode on revenue control Dynamic Mode - Rates are calculated using setup applied in Seasons, Dynamic Pricing, & Formula when Revenue Management System is enabled. Manual Mode – Rates are updated manually and ...
STAAH MAX - How to check rate mode in the Availability tab?
This option allows you to check rate mode in the Availability tab Dynamic Mode - Rates are calculated using setup applied in Seasons, Dynamic Pricing, & Formula when Revenue Management System is enabled. Manual Mode – Rates are updated manually and ...
STAAHMAX - How to update Restrictions via Bulk Update?
This option allows you to update Restrictions via Bulk Update. How to update? While logged in, Go to Settings > Bulk Update Select the restriction that needs to be updated Set the date range For StopSell, Close to Arrival & Close to Departure - Do ...
STAAH MAX - How to view Update Logs?
What is an Update Log? Update Log displays all the changes related to Availability, Rates, and Restrictions made by users for a particular Stay Date. How do I view the Update Logs? While logged in. Go to Availability & Rates > Control Option > Logs. ...
STAAHMAX - How to Clear Manual Rate Using Bulk Update?
This option allows you to Clear Manual Rate Using Bulk Update. When the property has updated rates manually for a particular rate plan/channel overriding the dynamic pricing/formula setup, it is marked in grey and underlined. In this case, changes ...
STAAH MAX - Why Can’t I See ‘Availability’ on the Bulk Update Page?
If you are using a Property Management System (PMS), you will not see ‘AVAILABILITY’ on your Bulk Update Page. This is because, your availability is being sourced from the PMS and you cannot manage it from STAAH MAX directly. If you usually manage ...
STAAH MAX - Why Is My Availability Different on My PMS?
The difference in Availability between your PMS and STAAH indicates availability might not be auto-syncing. As soon as you are alerted to this, please contact your PMS and let them know. Please also email your STAAH support, so that we are able to ...
STAAH MAX - Can the guest manage bookings?
A feature available to Max Booking Engine and SwiftBook Booking Engine subscribers. A tool that allows a guest to cancel bookings directly from the Booking engine. This means the booker can do this independently, and no longer reliant on the ...