Where Do I Find Payment Details for Bookings?
If you are looking for details on payments at the time of booking, Payment Terms are set up in the ConvertDirect Booking Engine. They are to be accepted before the booking is completed, as detailed here
To retrieve details about payments that have been made, login to STAAH > go to BOOKINGS > find your booking > click Booking No. Here, you can view payment details such as the billing address and the customer’s credit card number.
STAAH Instant - GDPR Bookings Module - Access Key
To comply with GDPR requirements, all guest information has to be MASKED. To view full booking details, you need to enter access key to view. The access key is the same key that you use to retrieve credit card details. On bookings details page, you ...
Confirmation Emails for Bookings
For Bookings made via the channels (OTAs) or the website booking engine, guests receive an email confirmation of their booking. For each, the hotel will receive a copy of the email confirmation as well. Most channels will send the copy of the email ...
Managing Bookings on the STAAH App
Received a call from a booker wanting to make a reservation, but you’re not at the property? The STAAH APP allows you to make bookings on the go. To make a booking, go to Availability to select the Room you want to book and select the Book button. ...
What is a Booking List and where can I find this in STAAH?
A booking list is a list of all your online bookings. This is the tab where you can find all relevant information to bookings made via the STAAH Booking Engine and Channels managed by STAAH. Please watch the video to learn how to find the booking ...
WatchMyRate – Promote Direct Bookings
WatchMyRate is an add-on product that can be used in conjunction with STAAH ConvertDirect Booking Engine. This product can be offered to STAAH properties subscribing to ConvertDirect and STAAH Instant. It is a tool to help property drive more direct ...