STAAH Max V2 - Reviewminder - What is Reviewminder?How is it useful?

STAAH Max V2 - Reviewminder - What is Reviewminder?How is it useful?




Monitor online reviews effortlessly, engage guests with personalized communication, request feedback and more.

Manage all your reviews from one place - improve brand loyalty, retention and growth wth reviewminder on STAAH.

STAAH ReviewMinder is a comprehensive online reputation management tool that offers various features to help accommodation providers manage their online reputation and improve guest satisfaction.



The property can also View Reviews from Channels page and respond without going into the RM Module



Dashboard:

The Dashboard is the default page, where one can see the number of reviews received based on score/ sentiment



Overall Stats:

Combined average scores for various categories retrieved from various channels. Click on the icon on the top right to view daily ratings scored from each channel for each category.

Competitor Analysis:
  1. Maximum 4 competitor properties can be configured in RM.
  1. Competitor Information is derived from TripAdvisor. Click on the TripAdvisor icon to view the TripAdvisor rank chart.
Recent Reviews:

The latest reviews retrieved into STAAH will be listed on top. Property can reply to a guest using the ‘Reply to Guest’ button. 

Reviews – Keyword Search function:

To help property find content, RM displays keywords of the reviews Search box option or standard keyword list is available under Keyword search.Standard keywords are pulled from Booking.com and RM, we will continue to pull any new keyword

Partner Rating: 

Displays analytics for each partner with the breakdown of various categoriesClick on the arrow to scroll to view analytics for various partners

Partner Reviews:

To view a summary of review rating received from a specific channel

Sentiments:

Displays a quick snapshot of the number of positive, neutral, or negative reviews received 

Feedback:

This tab shows the list of all the reviews received. A snap short of reviews received based on scores received. To view reviews, tick box. Search function is also available – you can look up a review by guest name, review title, or source

Email Sent Status:

This tab keeps a record of requests sent to guests asking for reviews. 

Overall Reports:

This tab allow you to extract reports based you desired search criteria.

Host Reviews:

This option is for Airbnb Hosts. The hosts can respond to reviews directly through the ReviewMinder platform.

Request Review:

Property sends a request to the guest using the ‘Request Review’ function. Request review is sent to guest via email.

Welcome Email:

Other than requesting a review, a property may also send their guest a ‘Welcome Email’ prior to check-in using this option.