What is the Internal Comments Feature on the CRS?

STAAH MAX - What is the Internal Comments Feature on the CRS?

The ability to add internal comments to bookings in MAX extranet. This feature allows you to add additional information about guests/bookings. All comments are visible in MAX extranet only, meaning this is not sent to guests.



What is new?

  • You can add internal comment, when creating a booking via CRS.
  • Option to add internal comment for existing bookings.
  • Comments are visible in MAX extranet and sent to PMS.


Where is internal comments feature?


  1. Login to MAX extranet.


To add a comment for Existing bookings:
  • Select ‘Stay View’ module
  • Select any booking and click ‘Manage’.
  • Simply ‘Write a comment’ in the comment section > post.
  • Comments are displayed




To create a comment for New bookings:

  • Select ‘Manage rooms’ module
  • Select dates/room to book and proceed with booking process.
  • Write a comment in the comment section > post > create booking.



Additional information

  • Each comment will indicate time created, and the user who created comment
  • Comments are ordered based on date/time created, with the most recent being first.
  • Feature is available for all bookings (direct and OTA).
  • All comments are sent to PMS, booking status is treated as modified.








    • Related Articles

    • STAAH MAX - How to Create Additional Users on STAAH Max?

      What is an Additional User? The Additional User feature allows you to create an additional user, which allows them to access your property on STAAH MAX. You have the ability to assign different permissions for the additional users. How do I create an ...

    • STAAH MAX - How to view the Package information on the CRS?

      When making a booking, it is important for the booker to know what they are getting for the price they are paying. The new package information tool allows you to see what is included in the package while making a booking through the CRS module. ...

    • STAAH MAX - What is the Advertisement Feature?

      **NEW – Auto divert enhancement** Who can utilise this feature? Any subscribers of the STAAH MAX Booking Engine. What does it do? A property can use this feature for advertisements e.g. an event, promotion, partner. It is displayed on booking ...

    • STAAH MAX - New Feature - How to add Security deposit?

      A feature for VR properties, allowing you to apply security deposit charges. Security deposit is easy to use and gives you the flexibility to choose the room type(s) to apply to. Where is this feature? 1. Login to MAX extranet > Setup > select ‘Room ...

    • STAAH MAX - What is Multi-Code feature?

      What is Multi-Code feature? This feature allows you to add a list of sub unique codes that are linked to the promo code.   As an example, Multi-code feature can be used for credit card promotions offered to specific card holders. Generally identified ...