STAAH Instant - Messaging Feature

STAAH Instant - Messaging Feature has enhanced messaging integration. It is now available via Instant extranet.

  1. Retrieve messages and conversations at the property level
  2. Historical conversation included (if any)

Who has access to Messaging Feature in Instant extranet?

Property subscribing to STAAH Instant and with connection enabled 

Where is the messaging feature at the property level?

  1. Click on messaging icon to retrieve all messages and conversations
  2. Click on the reservation number to view 
  3. Reply or start a conversation
  4. At the property level, the maximum latest 100 messages/ conversations displayed


Where is the messaging feature found at the reservation level?

Instant > Bookings Module

What does the feature look like?

  1. ‘Message’ icon is available at booking level for each property
  2. There will be a ‘Message’ icon for each booking
  3. Click on the ‘Message’ icon to check messages
  4. Click on the ‘Message’ Icon to send a message
  5. Chat icon available up to 1-day post check out

How does it work?

On the guest confirmation email, there is ‘Contact property’ and ‘Email property’ link throughout
Guest can email property by clicking on the link
The property will receive both email from guest and also via messaging
If guest has a account, they can also message property from their account

In account:

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