STAAH Instant - Booking.com Messaging Feature
Booking.com has enhanced messaging integration. It is now available via Instant extranet.
- Retrieve messages and conversations at the property level
- Historical conversation included (if any)
Who has access to Booking.com Messaging Feature in Instant extranet?
Property subscribing to STAAH Instant and with booking.com connection enabled
Where is the messaging feature at the property level?
- Click on messaging icon to retrieve all messages and conversations
- Click on the reservation number to view
- Reply or start a conversation
- At the property level, the maximum latest 100 messages/ conversations displayed
Where is the messaging feature found at the reservation level?
Instant > Bookings Module
What does the feature look like?
- ‘Message’ icon is available at booking level for each property
- There will be a ‘Message’ icon for each booking.com booking
- Click on the ‘Message’ icon to check messages
- Click on the ‘Message’ Icon to send a message
- Chat icon available up to 1-day post check out
How does it work?
On the booking.com guest confirmation email, there is ‘Contact property’ and ‘Email property’ link throughout
Guest can email property by clicking on the link
The property will receive both email from guest and also via messaging
If guest has a booking.com account, they can also message property from their account
In booking.com account:
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