Double Booking & Overbooking

Double Booking & Overbooking

Double Booking ( also known as Overbooking or a double up of accommodation) is known as an issue when a room is not available and a booking has been received. Our team will be able to assist with investigating this for you. Please contact your local support team with a brief overview of the issue and booking number.
    • Related Articles

    • Convert Direct - Smart Pricing Feature

      **AWESOME & FREE** STAAH Instant – ConvertDirect – Smart Pricing Introducing Smart Pricing, a new FREE feature for STAAH ConvertDirect subscribers. This feature is designed to enhance the process of setting up deals offered on ConvertDirect. It ...
    • GDPR Booking Engine Update

      We have previously notified that we have added a provision in the extranet to add a Privacy Statement and Privacy Policy to display on your Booking Engine. These features are already live on the Booking Engine. The fields are found in the extranet ...
    • Setting Up ConvertDirect Booking Engine

      Video Tutorial that helps you to setup Booking Engine in STAAH Instant
    • How Do I Modify a Booking on Convertdirect Booking Engine?

      Currently, this needs to be manually updated by the property in PMS or directly in STAAH. We are looking at the option of implementing for Instant BE a Manage booking option for clients, where they can login to modify/cancel bookings. This feature is ...
    • Customising Information on ConvertDirect's Booking Details Page

      Customise information to collect from booking details page. We understand the need to simplify the booking process for a customer. As time is valuable, the quicker it is for a customer to complete a booking, the better! Currently on the booking ...