ConvertDirect - Cancellation Policy

ConvertDirect - Cancellation Policy

Where cancellation policy is applied to a rateplan, the policy is now displayed on all the various ConvertDirect Booking Engines – BAR, GRID and GROUP.

Cancellation policy is also indicated on email booking notification and in bookings module (extranet).

Where do you create cancellation policy for your property?

Login to INSTANT extranet > Setup > Cancellation Policy

Click on Add Policy Button > Follow prompts

Once added, the policy will be available in rate plan setup for you to select.

How to add a cancellation policy to a rate plan?

Setup > Rate Plans

In rate plan setup, there is field for ‘Cancellation Policy’
  1. Click on drop down box
  2. You will see all the policies that you have created for your property
  3. Select applicable policy for rate plan
  4. Save changes

Where is policy displayed on ConvertDirect?

BAR – Hover over the ‘I’ icon to view rate description and cancellation policy.

GRID – Click on ‘View Deal’ button

GROUP – Similar to BAR, hover over the ‘I’ icon

On booking details page for all ConvertDirect Booking Engine

Email booking notification

In extranet > Bookings Module

    • Related Articles

    • Cancellation Policy & Terms of Stay

      For those that use the STAAH ConvertDirect Booking Engine, it is essential that you setup your Payment Terms and Bookings Terms. The Payment Terms are displayed on the Booking Page to be accepted before the booking is completed. The Booking Terms ...
    • ConvertDirect - Child Age Enhancement

      Child age information is now collected at time of booking via ConvertDirect. If property/ room permits children, fields available on booking details page to capture child age information. This will also allow booking engine to calculate extra child ...
    • STAAH ConvertDirect Credit Card Options

      New – JCB credit card is now an option A Property subscribing to STAAH ConvertDirect Booking Engine can choose to collect credit card details at time of booking OR have a payment gateway integrated to process payment at time of booking. If there is ...
    • Tax / Surcharge Feature for ConvertDirect

      We have enhanced the tax/ surcharge feature. This includes the ability to have tax based on ‘Flat Tax’ or ‘Slab Tax’ model, multiple tax settings, and multiple surcharge settings. This feature used to be enabled only on request. To make it more user ...
    • The Conversion Funnel - ConvertDirect Analytics

      Login to STAAH and go to BE Analytics (MAX) or ConvertDirect Analytics (INSTANT). Enter the dates you want to analyse and hit GO. The Booking Engine Funnel on the left gives you a list of visitors and conversion by percentage. The right shows the ...