Contact STAAH Support – We're Here to Help You
STAAH Partner Services team are setup to provide product and technical support to our accommodation clients globally. Partner Services team are located in various regions and works in varying time zones to ensure efficient responses to all queries raised.
For further information and details on how to contact us for your query or for training, please click here
to view our email address and phone number. As we are based in various countries, contact the relevant team in your region.
In the event of a critical situation, please be sure to put “URGENT” in the subject line.
How Do I Re-Post A Booking?
All Bookings received through the channel manager are stored in STAAH and posted to your property management system (PMS), given that your PMS supports this functionality. If for any reason, you have not received the booking in your PMS and you can ...
STAAH Instant - Commission Module
STAAH Instant can now support Visibility Booster offered by Booking.com! The commission feature added in STAAH Instant allows you to easily manage this tool via STAAH channel manager. What’s the Visibility Booster? Booking.com Visibility Booster ...
How to Change Property Name in STAAH?
To change your Property name, please contact your local STAAH Support Team.
STAAH ConvertDirect Credit Card Options
New – JCB credit card is now an option A Property subscribing to STAAH ConvertDirect Booking Engine can choose to collect credit card details at time of booking OR have a payment gateway integrated to process payment at time of booking. If there is ...
Managing Availability on STAAH Instant
You may allocate Availability using STAAH Instant to increase or decrease Availability (or update your inventory) in the following ways. PMS Connection STAAH Channel Manager can be connected to your PMS (Property Management System) to source ...