Confirmation Emails for Bookings
For Bookings made via the channels (OTAs) or the website booking engine, guests receive an email confirmation of their booking. For each, the hotel will receive a copy of the email confirmation as well.
Most channels will send the copy of the email confirmation to the hotel directly. For some channels like Booking.com, Expedia, Hotelbeds, GTA, Reconline etc. the booking confirmations may be sent to the property through the channel manager. For these channels one can see the ‘Email Status’ against each booking, in the BOOKING tab.
For all bookings received through the Channel Manager, the Booking Details are captured in the BOOKING tab. These may be emailed to the property or printed out as required.
WatchMyRate – Promote Direct Bookings
WatchMyRate is an add-on product that can be used in conjunction with STAAH ConvertDirect Booking Engine. This product can be offered to STAAH properties subscribing to ConvertDirect and STAAH Instant. It is a tool to help property drive more direct ...
STAAH Instant - GDPR Bookings Module - Access Key
To comply with GDPR requirements, all guest information has to be MASKED. To view full booking details, you need to enter access key to view. The access key is the same key that you use to retrieve credit card details. On bookings details page, you ...
Managing Bookings on the STAAH App
Received a call from a booker wanting to make a reservation, but you’re not at the property? The STAAH APP allows you to make bookings on the go. To make a booking, go to Availability to select the Room you want to book and select the Book button. ...
Where Do I Find Payment Details for Bookings?
If you are looking for details on payments at the time of booking, Payment Terms are set up in the ConvertDirect Booking Engine. They are to be accepted before the booking is completed, as detailed here. To retrieve details about payments that have ...
EMAILS – Hosting & Management
STAAH no longer provides email hosting & management services. You might consider G Suite as a reliable email solution. You are able to set this up for yourself following the online prompts. If you require our assistance to set this up, connect it to ...