STAAH Max - Booking.Com - How to Report Guest Misconduct?
Property can now report poor guest experience to Booking.Com from Channel manager. Available to all customers with Booking.Com connection via Channel manager.
The report guest misconduct tool supports specific scenarios specified by Bookng.com, so the misconduct needs to match one of the scenarios. Reports can be submitted anytime one day after check-in to seven days after check-out.
Features / benefits
• Report Guest misconduct via Channel manager
• No need to login to Booking.Com to report Guest misconduct.
• Ability to block guest from making a booking at the property in future via Booking.Com
Where to report guest misconduct?
• Setup > Reservations
• Advanced Booking search
• View booking
• Select ‘Report guest misconduct’. Visible on day after check-in and available for seven days post check-out, based on property’s local timezone.
• On click pop-up is visible to complete
• Select misconduct category: drop down option, all fields are provided by Booking.Com
• Select sub-category: drop down option, all fields are provided by Booking.Com
• Additional information: add a short description of misconduct.
• Indicate whether to clock the guest from making a booking at the property in the future via Booking.Com
• Once submitted, button is replaced by a ‘Report guest misconduct log’ button
• Log will display information submitted (example below)