Airbnb Messaging Feature

Airbnb Messaging Feature

Who has access to Airbnb Messaging Feature in Instant extranet?

Property subscribing to STAAH Instant and with Airbnb Content connection enabled.

Where is the messaging feature found?

Instant > Bookings Module

What does the feature look like?


  1. ‘Message’ icon is available at booking level for each property
  2. There will be a ‘Message’ icon for each Airbnb Content booking
  3. Host is required to create initial thread via Airbnb extranet
  4. Click on ‘Message’ icon to check messages
  5. Once there is a thread created, API allows host to post messages to threads using messaging feature availability in STAAH Instant

How does it work?

  1. Guest can contact host via their Airbnb account using the messaging feature
  2. It will trigger an email notification to host
  3. Host can reply via email, messaging feature in Airbnb extranet AND NOW, they can also reply using the messaging feature in STAAH Instant via messaging feature in STAAH Instant
  4. Host can check messages by clicking on ‘Messaging’ icon
  5. Initial thread must be created via Airbnb platform
  6. Host can reply using messaging feature. It will trigger an email to guest
  7. Guest can respond to host via email
  8. Host will receive reply via an email and also in ‘Messaging’
  9. History of all communication remains in the messaging feature
  10. ‘Messaging’ icon remains available even after post check out

Example of chat:



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